Frequently Asked Questions

Travel + Transportation

  • The easiest way to reach us is to fly to Campbell River, British Columbia. Your package includes a scenic water taxi journey with Qaya Way West from Campbell River to the lodge. For a quicker option, our reservations team can help arrange a seaplane flight from Vancouver with Harbour Air for an additional fee.

Accommodation + Services

  • Your stay includes accommodation, use of lodge facilities, and inclusive activities chosen based on the hours included in your package.

  • Complimentary Wi-Fi is available. We also have cell service.

  • Check-in and check-out days are Sundays and Thursdays only. Specific times will be provided closer to your arrival date. Please contact us if you have any special timing requests.

  • We do not provide food or alcohol as part of the stay. However, guests have the option to hire our on-site private chef for an additional fee.

  • We accommodate one group at a time, with a maximum of six guests.

  • While we do not have a fitness center or swimming pool, guests can enjoy other lodge facilities such as hiking trails.

  • Yes, we offer customization options for your stay. Please contact our reservations team to discuss any specific needs or requests.

  • Any additional activities or experiences can be arranged through our reservations team. Please let us know in advance so we can accommodate your preferences.

Policies

  • All children are welcome, but some age requirements apply to certain activities.

  • Cancellations made outside of 90 days before arrival receive a full refund. Cancellations within 90 days forfeit their deposit. We recommend comprehensive travel insurance.

  • Due to the surrounding wildlife, we ask that you leave pets at home.

Other

  • How is the weather at the lodge?

    Weather can vary, so we recommend checking the forecast before your trip. Typically, temperatures range from [provide typical range], and we suggest preparing for both warm and cooler conditions.

  • We recommend packing comfortable, weather-appropriate clothing for outdoor activities and casual wear for relaxation. Don’t forget personal items such as sunscreen, insect repellent, and any special gear you might need for specific activities.